FAQs

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When you sign-up for an MXT account, we will send you an SMS verification code that you will need to enter when you first log-in to your account. If you haven’t received an SMS verification code, please see the steps below to resolve this issue.

1. Check that you mobile phone is within reception range and switched on.

The SMS verification code will be sent to the mobile phone number that you provide on sign-up, please try turning it on and off and ensure that it has reception and is switched on.

2. Ensure that your mobile number in its correct international format.

Our SMS Gateway will try to deliver your SMS verification code to the mobile number that you provide on sign-up, if your mobile number is formatted incorrectly, we will not be able to deliver the SMS to your handset.

Please refer to Country Prefix and Dialing codes or formatting mobile numbers to resolve this issue in our getting started section.

3. Ensure that you have entered your mobile number correctly.

Is it possible that you entered an incorrect digit? If this may be the case please contact our support team with the correct mobile number and the username/email you provided on sign-up.

4. Carrier delay – Please wait 15 minutes

On a very rare occasion, carriers might be experiencing and upstream issue outside of SMSGlobals control, leading to minor SMS delays. Please try waiting for 15 minutes, turn your mobile off and check to see if the SMS verification code has reached your handset.

5. Is your country destination supported by SMSGlobal?

It could be a possibility that your country destination is not on the SMSGlobal coverage list or fully supported. If you think this may be the case, please contact our support team to investigate this further.

6. Contact the SMSGlobal Support Team

If your issue is still not resolved and you are yet to receive your SMS verification code, our friendly support team will be happy to resolve this for you as quickly as possible. When contacting our support team, please provide details such as:- Account username (email used to sign-up).- The correct mobile number you wish to have associated with your account and,- The country that you’re trying to sign-up from.

Here are some suggestions as to why you might be experiencing difficulty logging into your MXT account:

- Ensure that you’re using the correct username and password, and that the caps lock is turned off.

- Clear your browser history and cache and try logging in again.

- Try using a different internet browser.

- If you have made too many password attempts, and you are receiving a notice stating too many failed attempts, please contact our support team to help troubleshoot this issue.

Please note - If you haven’t used your account in over two years, your account may be suspended due to inactivity or inappropriate usage. If you wish to start sending again, you will need to contact our support team to get access to your account again.

If submitting a ticket to our support team, please provide details such as:

- The MXT username you're trying to log in with.

- The issue you’re experiencing.

To ensure successful delivery, your contacts mobile numbers must be written in the correct international format.

To change mobile numbers from the domestic format to the correct international format, simply remove the first '0' or '+' of the mobile of the number and replace it with the relevant international code (e.g. 61 for Australia and 64 for New Zealand). Incorrect formatting may result in undelivered messages or a message being sent to an incorrect handset. Below are some country specific examples:

Australia
- Country Code: 61
- Number: 9 digits long, excluding the leading '0'.
- Example domestic number: 0447973739
- Example International number: 61447973739

India
- Country Code: 91
- Number: 10 digits long, excluding the leading '0'.
- Example domestic number: 09000654321
- Example International number: 919000654321

UK
- Country Code: 44
- Number: 10 digits long, excluding the leading '0'.
- Example domestic number: 07723654321
- Example International number: 447723654321

US
- Country Code: 1
- Number: 10 digits long, excluding the leading '0' or '+'.
- Example domestic number: 2126544321
- Example International number: 12126544321

UAE
- Country Code: 971
- Number: 8 digits long, excluding the leading '0'.
- Example domestic number: 047654321
- Example International number: 97147654321

Yes, SMSGlobal supports international messaging. When sending an SMS/MMS internationally you need to ensure that your contacts are in their correct international format and using the correct Country Prefix/dialing codes.

For more information - please see what format do my mobile numbers need to be in or Country prefix and rates view our pricing page.

Yes, SMSGlobal supports local, regional and international languages. Unicode messaging is a feature that allows you to send messages in different languages and uses a wider character set. For Example Arabic, Urdu, Russian and Hindi just to name a few are all supported using Unicode. Please refer to understanding a Unicode message below for more information.

Unicode standard is a type of character encoding system designed for consistency in the computing industry. The Unicode system is able to handle a large set of letters and symbols that are not contained within the standard GSM alphabet. The GSM alphabet includes all Latin characters, digits and a few special symbols. Languages such as Arabic and Russian, technical symbols and picture characters are classified as Unicode characters.

A standard SMS allows you to send 160 characters for a single SMS. If you’re using Unicode characters in your SMS for languages such as Arabic the character limit is restricted to a maximum of 70 characters per SMS. You can, however, send longer messages by splitting your SMS into a multi-part message.All modern mobile phones are capable of concatenating mutli-part messages into one long message, stitching the SMS together with an end result of showing the entire message as one.

For more information please contact our support team. Alternatively, login to MXT to view our knowledgebase category on Understanding Unicode Characters and Messages.

SMSGlobal do not sell databases to our customers. Please contact our sales specialists to discuss the most effective way to build your own customer database. Alternatively, these may be available to purchase from third parties.

Yes, SMSGlobal can provide a Mobile Number Portability (MNP) lookup service to help clean your database, optimise costs and reduce the number of invalid or undelivered messages sent through your account. Please contact our support team to discuss this further.

Our powerful, flexible API integrations and robust messaging gateway has the capacity to integrate SMS into all facets of any business, such as: Applications (Desktop and Mobile), websites, intranets, CRM’s, ERP’s and other applications.

Our team of integration specialists have vast experience integrating simple and complex messaging requirements into existing corporate ecosystems using industry standard APIs such as; HTTP, SMPP, REST, Email to SMS just to name a few.

If you require an integration with our platform, please don't hesitate to contact one of our integration specialists who can assist further with your requests.

Yes, please sign up for an account to Get started.

We offer developers a sandbox testing service to build and test their applications using our SMS messaging gateway. The system allows users to test integration in a closed-loop, and test the code and reporting functions as if they were sending campaigns in production.

Please submit an enquiry to our integration specialists to help get an account set up.

We offer various differing pricing plans, whereby the more you spend, the lower your SMS rate is. These pricing tiers are activated based on the amount of money added to the account in one transaction. SMSGlobal offers plans suitable for every business's SMS messaging needs based on usage and volume. All Tier plans offer the same features and benefits, but the more credit you purchase, the lower the rate per SMS.

The below payment options are available, SMSGlobal is able to accept the following method of payments:

- Secure online payment via your PayPal account.

- VISA, MasterCard and American Express.

- Direct Deposit (this may take up to 3-5 business days).

When you sign up for an account with SMSGlobal you will not incur any hidden costs or unwanted contracts – you simply pay what you want, when you want. Our API Integrations, Email to SMS and Web SMS products are free to use, you just pay for your credits as you go. SMSGlobal gives you the power to choose your own payment plan: post-paid or pre-paid, it’s all up to you.

Set up an account and have a free trial with no commitment, obligation or hidden costs and lots of flexibility.

When using SMS as a means of communication in Middle Eastern countries, it is important to remain compliant and abide by the local telecommunications laws and regulations. One country will differ from another, it's important to stay up-to-date and in tune with the regulators code of conduct as this governs what you can and cannot do when sending SMS.

Contact our team of experts at SMSGlobal to find out more about the laws and regulations in your country. Alternatively, below is a list of laws and regulations for a handful of countries in the Middle East.

Mobile country code (MCC)

- 424

International dialing prefix

- 971

Major carriers

- Etisalat

- Du

SMSGlobal supported

- Long Code- No

- Short Code- Yes

- Sender ID- Fixed AlphaNumeric.

One-way communication

- Yes

Two-way communication

- Yes, via short code.

Opt in requirements

- Subscrivers should opt in to receive messages.

Opt out requirements

- All marketing and promotional messages need to include an opt out feature by sending a word such as "STOP" to a 4-digit short code.

Message content

Content related to the following is not permitted:

- Religion

- Adult themes

- Race

- Gambling

- Promotional messages may be sent only between 7am - 7pm. Promotional message content and Sender ID must be pre-approved before sending.

Message format supported

- Unicode - Yes

- Concatenated messages - Yes

Delivery receipts (DLR) supported

- Yes

Useful regulatory links

- Telecom Regulatory - www.tra.gov.ae

Mobile country code (MCC)

- 420

International dialing prefix

- 966

Major carriers

- Mobily

- Zain

- STC

SMSGlobal supported

- Long Code- No

- Short Code- No

- Sender ID- Fixed Alpha. Pre-registation required.

One-way communication

- Yes

Two-way communication

- No

Opt in requirements

- Subscribers should opt in to receive messages.

Opt out requirements

- A mandatory opt out (Keyword = STOP) must be included.

Message content

- Messages which contain URLs and objectionable content will be blocked due to strong filtering policies.

- No religious, betting, political or adult content is allowed.

- Messages with numeric Sender IDs will also be blocked.

- Promotional messages may be sent only between 9am-9pm.

Message format supported

- Unicode - Yes

- Concatenated messages - Yes

Delivery receipts (DLR) supported

- Yes

Useful regulatory links

- Saudi Arabia SMS Messaging Regulator - www.citc.gov.sa

Mobile country code (MCC)

- 427

International dialing prefix

- 974

Major carriers

- Ooreedoo

- Vodaphone Qatar

SMSGlobal supported

- Long Code - No

- Short Code - No

- Sender ID - Fixed Alpha. Pre-registration required.

One-way communication

- Yes

Two-way communication

- No

Opt in requirements

- Subscribers should opt in to receive messages.

Opt out requirements

- STOP keyword must be included for customers to opt out of receiving messages.

Message content

Content related to the following is not permitted:

- Spam

- Religion

- Adult themes

- Race

- Gambling

- Promotional messages may be sent between 8am and 9pm only.

Message format supported

- Unicode - Yes

- Concatenated messages - Yes

Delivery receipts (DLR) -supported

- Yes

Useful regulatory links

- Communications Regulatory Authority - www.cra.gov.qa/en

- Ministry of Transport and Communications - www.ictqatar.qa/en

Mobile country code (MCC)

- 419

International dialing prefix

- 965

Major carriers

- Viva Kuwait

- Zain KW

- Ooreedoo Kuwait

SMSGlobal supported

- Long Code - No

- Short Code - No

- Sender ID - Fixed Alpha. Pre-registration required.

One-way communication

- Yes

Two-way communication

- No

Opt in requirements

- Subscribers should opt in to receive messages.

Opt out requirements

- N/A

Message content

Content related to the following is not permitted:

- Religion

- Adult themes

- Race

- Gambling

Message format supported

- Unicode - Yes

- Concatenated messages - Yes

Delivery receipts (DLR) supported

- Yes

Useful regulatory links

- Kuwait Government Online - https://www.e.gov.kw/sites/kgoEnglish/Pages/HomePage.aspx

- Ministry of Communications - http://moc.gov.kw/English/

Mobile country code (MCC)

- 602

International dialing prefix

- 20

Major carriers

- Orange Egypt

- Vodafone Egypt

- Etisalat Egypt

- Telecom Egypt

SMSGlobal supported

- Long Code- No

- Short Code- No

- Sender ID- Fixed Alpha. Pre-registration required.

One-way communication

- Yes

Two-way communication

- No

Opt in requirements

- Subscribers should opt in to receive messages.

Opt out requirements

- STOP keyword must be included for customers to opt out of receiving messages.

Message content

Content related to the following is not permitted:

- Religion

- Adult themes

- Race

- Gambling

Message format supported

- Unicode - Yes

- Concatenated messages - Yes

Delivery receipts (DLR) supported

- Yes

Useful regulatory links

- National Telecom Regulatory Authority - www.tra.gov.eg

- Ministry of Communications and Information Technology - www.mcit.gov.eg

Mobile country code (MCC)

- 286

International dialing prefix

- 90

Major carriers

- Turk Telecom

- Turkcell Iletisim Hizmetleri

- Vodafone Turkey

SMSGlobal supported

- Long Code- Yes

- Short Code- No

- Sender ID- Fixed Alpha. Pre-registration required.

One-way communication

- Yes

Two-way communication

- Yes, via long code or short code.

Opt in requirements

- Subscribers must opt in to receive messages.

Opt out requirements

- Advertising messages must end with an option to opt-out. The long code or short code must be included within the message content to allow the subscriber to opt out.

Message content

Content related to the following is not permitted:

- Religion

- Adult content

- Race

- Gambling

- All SMS messages used for advertising and marketing purposes must abide by the following regulations:

- They must be prefaced with 'REKLAM' or 'TANITIM', which indicates to the user that s/he is receiving a promotional message.

- They should include the company's URL or customer care number, and inform the recipient of where s/he can find details of the campaign or promotion being advertised.

- All SMS messages must end with the option to opt-out.

Message format supported

- Unicode - Yes

- Concatenated messages - Yes

Delivery receipts (DLR) supported

- Yes

Useful regulatory links

- Information and Communication Technologies Authority - www.btk.gov.tr

Mobile country code (MCC)

- 234

International dialing prefix

- 44

Major carriers

- O2

- T-Mobile

- Vodafone

- Orange

SMSGlobal supported

- Long Code - Yes

- Short Code - No

- Sender ID - Fully dynamic. No pre-registration required.

One-way communication

-Yes

Two-way communication

- Yes, via long code or SMSGlobal's shared numbers.

Opt in requirements

- Subscribers should opt in to receive messages.

Opt out requirements

- Promotional messages must include STOP, HELP options for the customer to Opt Out.

Message content

- Commercial message should not be sent between 9pm and 8am Monday to Friday and between 9pm and 9am on weekends, unless prior express consent has been given by the recipient.

- Customers should note that recipients might regard commercial messages sent on a Sunday, or a national or religious holiday, as unwelcome.

Message format supported

- Unicode - Yes

- Concatenated messages - Yes

Delivery receipts (DLR) supported

- Yes

Useful regulatory links

- Telecom Regulatory - www.ofcom.org.uk

- Direct Marketing Association Code of Practice - dma.org.uk/content/dm-code-practice

- Advertising Standards Authority (ASA) - www.asa.org.uk

Mobile country code (MCC)

- 405

- 404

International dialing prefix

- 91

Major carriers

- Airtel

- Reliance

- BSNL

- Vodafone

SMSGlobal supported

- Long Code - Yes

- Short Code - No

- Sender ID - 6 Character Alpha. Pre-registration required.

One-way communication

- Yes

Two-way communication

- Yes - long code needs to be included in message content as the Sender ID will be an Alpha Sender ID.

Opt in requirements

- Subscribers must opt in to receive messages. Opt in is valid for only 6 months and then needs to be opted in again.

Opt out requirements

- STOP keyword must be included for customers to opt out of receiving messages.

Message content

- Sender ID for international number will be replaced with XX-NNNNNN (2 letters followed by 6 numbers).

- Sender ID can only be registered for transactional messages, not for promotional messages.

- More than 6 messages with the same Sender ID or content sent to the same number within an hour may be blocked.

- Users may not be able to receive more than a total of 200 SMS messages per day across all incoming streams.

- Messages towards Jammu or Kashmir networks (example, 405/55) will be blocked by the government due to political sensitivity.

Message format supported

- Unicode - Yes

- Concatenated messages - Yes

Delivery receipts (DLR) supported

- Yes

Useful regulatory links

- Telecom Regulatory Authority (TRAI)_ - www.trai.gov.in

Yes, it is possible to use your brand name as a Sender ID when sending SMS. Depending on your destination, you may need to pre-register your Sender ID with the respective mobile carriers in the country you’re sending to in order to avoid your Sender ID being overwritten and message being filtered out. This due to local laws and regulations in certain countries and SMSGlobal unfortunately has no control over this.

Please contact one of our sales specialists one who will guide you through the process of registration. Please note this process may take between 2 to 10 working days.

Below are a list of some Middle Eastern countries that require pre-registration for Sender ID's. Please refer to the respective procedures below. Contact our support team if your country is not listed below.

UAE

A no objection certificate (NOC) form is required to be filled out with the below details:

- Alphanumeric sender ID you wish to use, this can be up to 11 characters.

- Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

- A copy of your UAE company trade license is required.

Template for NOC letter is available here. Please follow the above steps and send the NOC letter and your company trade license to sales@smsglobal.com to initiate the pre-registration process.

SAUDI ARABIA

Saudi Arabia requires all sender IDs to be pre-registered in order to send SMS. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

- Alphanumeric sender ID you wish to use, this can be up to 11 characters.

- Company Name.

- Business Website address.

- Service description (Sample SMS).

QATAR

A no objection certificate (NOC) form is required to be filled out with the below details:

- Alphanumeric sender ID you wish to use, this can be up to 11 characters.

- Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

Template for NOC letter is available here. Please follow the above steps and send the NOC letter to sales@smsglobal.com to initiate the pre-registration process.

OMAN

A no objection certificate (NOC) form is required to be filled out with the below details:

- Alphanumeric sender ID you wish to use, this can be up to 11 characters.

- Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

Template for NOC letter is available here. Please follow the above steps and send the NOC letter to sales@smsglobal.com to initiate the pre-registration process.

KUWAIT

A no objection certificate (NOC) form is required to be filled out with the below details:

- Alphanumeric sender ID you wish to use, this can be up to 11 characters.

- Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

Template for NOC letter is available here. Please follow the above steps and send the NOC letter to sales@smsglobal.com to initiate the pre-registration process.

BAHRAIN

- Our current routes support dynamic Sender ID to all mobile operators in Bahrain. Therefore, no registration is required for this country.

EGYPT

Egypt requires all sender IDs to be pre-registered in order to send SMS. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

- Alphanumeric sender ID you wish to use, this can be up to 11 characters.

- Company Name.

- Business Website address.

- Service description (Sample SMS).

INDIA

India requires all sender IDs to be pre-registered in order to send SMS. Please note that Indian sender ID pre-registration is only possible for transactional messages (OTP, notifications etc.) and not for marketing use. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

- Alphanumeric sender ID you wish to use, this must be 6 characters.

- Company Name

- Business Website address.

- Service description (Sample SMS).

TURKEY

Turkey requires all sender IDs to be pre-registered in order to send SMS. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

- Alphanumeric sender ID you wish to use, this can be up to 11 characters.

- Company Name.

- Specify - Local or International Company.

- Business Website address.

- Service description (Sample SMS).